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General information

These terms and conditions apply to the use of this Website, Luxuriouslook.co.uk, and by using or placing an order you agree to be bound by the Terms and Conditions set out below.

This Website is created and controlled by Hairtrader Ltd. (Registered in the UK under company No: 05801696), Unit 14 The Marsh, Hythe, Southampton, Untied Kingdom, SO45 6AL. This website is governed by the laws of the United Kingdom although you may have additional rights under your local law if you are purchasing as a consumer.

Before you place an order if you have any questions regarding our terms and conditions please contact Customer Service.

The personal information which you are required to provide when placing an order or registering as a customer should be true, accurate, current and complete; and you must;

  • Notify us immediately of any changes by contacting Customer Services via e-mail, or calling us on +44 (0) 02381 786169 or by updating information in the account page.
  • You agree not to impersonate or to use a false name or a name that you are not authorised to use.

We reserve the right to:

  • Modify or withdraw, temporarily or permanently, Luxuriouslook.co.uk (or any part thereof) with or without notice and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
  • and/or
  • Change the Terms and Conditions from time to time, and your continued use of Luxuriouslook.co.uk (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed.

Placing an Order

All emails to you from Luxuriouslook.co.uk will be addressed as supplied when you registered. If you do not receive a confirmation email after registering or placing an order please contact us as it is possible you may have spam filtering or the email provided was misspelt. Luxuriouslook.co.uk will not be responsible if you should fail to receive emails sent to the email address you provide when you register.

The procedure required, creating the contract between you and us are as follows:

  • You will place the order for products on Luxuriouslook website by pressing the confirm button at the end of the checkout process.
  • We will send to you an order acknowledgement email detailing the products you have ordered.
  • When your order is shipped from our warehouse we will send you a dispatch confirmation email.
  • Order acceptance and the completion of the contract between you Luxuriouslook will take place on the dispatch to you of the products ordered.

Non-acceptance of an order may be a result of one of the following:

  • Our inability to obtain authorisation for your payment.
  • Our fraud checks highlight a potential problem with the payment method used.
  • The product you ordered being unavailable from stock.
  • If your selected delivery country is not accepted by us.
  • The identification of a pricing error.

Luxuriouslook.co.uk reserves the right to restrict the number of items available for sale to any individual customer, you would be notified by email if this should occur.

At busy periods some orders may take between 2 and 3 days to be dispatched. We cannot guarantee the speed of the Royal Mail so please allow up to 10 business days before logging a claim.

Cancellations

If you wish to cancel an order pleae let us know as soon as possible. If the order has already been shipped then you will receive a full refund minus the postage paid. We do offer a Freepost returns label which you can use, please contact us so we can email you the form. Our Returns Policy does not affect your statutory rights.

For information on your cancellation rights under the Right of Cancellation (Consumer Contracts Regulations 2013) please refer to our Terms & Conditions page.

Payment Methods

We accept payment in GBP (£), Euro (€) and USD ($).

For payments made in GBP we accept most debit and credit cards, (Visa, Maestro, Visa Electron and MasterCard). We also accept payment through PayPal for GBP, Euro and US Dollars and online wallets like Apple Pay and Google Pay.

We do not hold any credit card details on our servers or in our admin area. All payments are processed securely through our approved payment provider's website which meets a secure high industry standard.

We do not sell products to under 16's but orders can be made by your parent or guardian.

Product Descriptions

Each product we retail on Luxuriouslook.co.uk is sold subject to its description. We try to make every effort to reproduce true colours on Luxuriouslook.co.uk, but please be aware that the many different types of devices used to view our website, can cause some inaccurancy. If you are not satisfied with the colour of the item you have ordered, we offer a 30 day money back guarantee on all products.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on Luxuriouslook are correct at the time when the relevant information was entered onto the system.

Returns Policy

We always want you to be happy with your online order so we offer a 30 day no quibble guarantee on all products purchased through Luxuriouslook. If you are not totally satisfied with your products or have simply changed your mind, please return the unopened product(s) to us within 30 days of receipt and we will refund you at the price you paid for the product(s). Please note we will not refund any postage you may have paid on the original order.

There are some exceptions on returns for reasons of hygiene and safety, we cannot refund or exchange any products that have been removed from the original wrapping or show any signs of having been.

Preparing a Return

Please package your product(s) securely and return using the Freepost label you have acquired form us. You will also need to include a brief note including your name and address, preferably the order number and an explanation as to why you are returning the product(s).

Faulty, Damaged, Poor Quality or Incorrect Item Received

We will always do our best to ensure that your product(s) arrive correctly and in perfect condition. However, occasionally mistakes do occur or items are damaged in transit. Please check your product(s) on receipt and report any issues to us as soon as possible.

If you think the products received are of poor quality, incorrect, faulty or damaged, the following applies:

  • Within 30 days of receipt of the goods we will offer you a full refund, including any postage you paid
  • If you prefer and the product is still available, a replacement can be sent.
  • As a consumer, you have legal rights in relation to product(s) that are faulty, received damaged or not as described.

For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk.

VAT & Sales Taxes

VAT on orders dispatched within the UK and European Union (EU) are all pre-paid by us. You can shop with confidence at Luxuriouslook knowing that the price you see, is the price you pay.

Please note: We have no control over taxes and fees on orders sent outside of the UK. Please contact your local customs office for details of any possible charges prior to placing your order.

Website Links

We may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Personal Information

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.

You should be aware that Luxuriouslook.co.uk is being monitored and may capture information about your visit that will help us improve the quality of our service.

We use your information only for the following purposes:

  • Processing your orders.
  • To improve this Website and its services to you.
  • To serve Website content and advertisements to you.
  • To administer this Website.
  • If you consent, to notify you of products or special offers that may be of interest to you.
  • For statistical or survey purposes.

You have the right to ask about the personal data we process about you, to rectify your data, or to delete your information, to withdraw your consent given for processing of personal data, or to remove you from our mailing lists.

Security and Privacy

Luxuriouslook.co.uk respects your privacy and only collects the information necessary to facilitate the delivery of our products to our Customers. All information is kept confidential and secured. We may periodically send emails to our Customers informing them of updates to our services.

Our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our site use industry standard SSL to encrypt sensitive data, such as your billing address details. We record IP address of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.

We collect contact and delivery information (e.g. name, address and email address). For your added security all payment pages are hosted and processed by Paypal or Braintree Payment Services which means that we don't hold records of your credit card details.

A cookie is a piece of data stored on the user's hard drive containing information about the user. Luxuriouslook.co.uk utilises cookies to enable our systems to recognise your browser and to provide personalised features which includes adding products to the basket.

We, luxuriouslook.co.uk may amend this policy when required.

Should you wish to close your account, please contact our customer services. Once you cancel your account you will no longer be able to view your orders online or receive e-mails from us. You can re-register at a later date using the same email address, however any historic order information will not be available to view.

Voucher Codes

We may make promotional voucher codes available for discounts or free gifts. Voucher Codes remain valid for the durations stated in our promotional materials, at the sole discretion of Luxuriouslook and may be discontinued at any time without prior notice. Customers may only redeem either one voucher code, or a single promotional gift, per order.

Free Gifts

Free gifts are offered subject to stock availability and on a first come first served basis. We will always seek to ensure a reasonable stock of any free item is available before running a free gift promotion. If your free gift is no longer available we will make every effort to inform you as soon as possible either during checkout, or by email.

Trading Name and Address

Luxuriouslook.co.uk is a trading name of Hairtrader Ltd . Registered Office, 14 The Marsh, Hythe, Southampton, Hampshire, United Kingdom, SO45 6AL.

Intellectual Property Rights

The Luxuriouslook logo, page headers, custom graphics and button icons are the property of Hairtrader Ltd and may not be used in connection with any product or service that is not offered by us in any manner that is likely to cause confusion amongst our Customers, or discredit Luxuriouslook.co.uk.

Prior written confirmation is required for any use of the company names or logos cited within this site, or of the respective owners.