If you would like to return your order, please contact us via email info@luxuriouslook.co.uk prior to sending your parcel back. We accept returns on all unopened orders, as long as you notify us and it is returned within 14 days of receipt of the order.
You will be responsible for the cost of returning the goods unless we delivered an incorrect item or the item is faulty. Please ensure that you keep a copy of your proof of postage, as we can't be held responsible for goods that have either been damaged or lost in transit.
Goods must be returned in their original, sealed packaging and re-saleable. (This does not affect your statutory rights). If you do receive a damaged item, please do not dispose of this without prior written confirmation from us as we may require it returned (at our expense). In the interests of hygiene, we are unable to exchange or refund any product that has been used or shows signs of use.
Cancellations
We cannot make any changes to your order once it is placed. for example, your order might be picked and packed within a matter of minutes after being placed.
You can however still cancel your entire order within 14 days of receiving the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Once your order has been received, you will need to return the entire order to us to action this method of cancellation, please see our Returns Policy.
Preparing a Return
Please package your product(s) securely and return using a suitable carrier. Please also include a brief note with your name and address, preferably the order number and an explanation as to why you are returning the product(s).
Our return address is:
Luxurious Look Returns,
C/O Face the Future
Unit 4 Daughters Court,
Silkwood Park
Ossett
Wakefield WF5 9TQ