*General notes

Our aim is to provide a high quality service for our customers which means we always try to process your order as quickly as possible. Orders are normally dispatched within 24 hours unless the product is out of stock, then you will be notified by email. A signature may be required on delivery of your parcel.

Please note if you leave a specific message for us at the checkout, for example: "Please leave delivery in shed", then we do not hold any responsibility for the package. It is left at your risk and we will not refund or re-send replacement products if you do not receive the delivery.

Our Returns Policy

We always want you to be happy with your online order so we offer a 30 day no quibble guarantee on all products purchased through Luxuriouslook. If you are not totally satisfied with your products or have simply changed your mind, please return the unopened product(s) to us within 30 days of receipt and we will refund you at the price you paid for the product(s). Please note we will not refund any postage you may have paid on the original order.

There are some exceptions on returns for reasons of hygiene and safety, we cannot refund or exchange any products that have been removed from the original wrapping or show any signs of having been.

For damaged, faulty or incorrect items received please contact us so we can sort out the problem.

Cancellations

If you wish to cancel an order pleae let us know as soon as possible. If the order has already been shipped then you will receive a full refund minus the postage paid. We do offer a Freepost returns label which you can use, please contact us so we can email you the form. Our Returns Policy does not affect your statutory rights.

For information on your cancellation rights under the Right of Cancellation (Consumer Contracts Regulations 2013) please refer to our Terms & Conditions page.

Preparing a Return

Please package your product(s) securely and return using the Freepost label you have acquired form us. You will also need to include a brief note including your name and address, preferably the order number and an explanation as to why you are returning the product(s).

European Delivery Information

We are currently not shipping outside of the UK

For European and International customers, we are unable to offer a freepost returns label. Delivery charges incurred will not be refunded.