If you would like to return your order, please contact us via email info@luxuriouslook.co.uk prior to sending your parcel back or start a returns request within your account. We accept returns on all orders, as long as you notify us within 14 days of receipt that you're wanting to return your order. You then have a further 14 days to physically return the products.
You will be responsible for the cost of returning the goods unless we delivered an incorrect item or the item is faulty. Please ensure that you keep a copy of your proof of postage, as we can't be held responsible for goods that have either been damaged or lost in transit.
Goods must be returned in their original, sealed packaging and re-saleable. (This does not affect your statutory rights). If you do receive a damaged item, please do not dispose of this without prior written confirmation from us as we may require it returned (at our expense). In the interests of hygiene, we are unable to exchange or refund any product that has been used or shows signs of use.
Cancellations
If you wish to cancel an order please let us know as soon as possible. If the order has already been shipped then you will receive a full refund minus the postage paid. Our Returns Policy does not affect your statutory rights.
Preparing a Return
Please package your product(s) securely and return using a suitable carrier. Please also include a brief note with your name and address, preferably the order number and an explanation as to why you are returning the product(s).
Our return address is:
Luxurious Look LTD,
Fulfilment Crowd,
Unit 20 Matrix Way,
Buckshaw Village,
Chorley,
Lancashire,
PR7 7ND