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Frequently Asked Questions on Luxurious Look

Most frequently asked questions

  1. I am a new customer so do i need an account ?
  2. How do i change my email address ?
  3. No confirmation email after ordering ?
  4. I have forgotten my password ?
  5. How much does UK delivery cost, and how long does it take?
  6. My order has not arrived ?
  7. How do i complain ?
  8. What is the returns and refund policy?
  9. I want my products delivered to a different address than my home (e.g. to a work address) ?
  10. How do I return items I've bought online?
  11. Do you price match with online-only or mail order retailers?
  12. What are the terms of your guarantees for electrical products?
  13. Do you deliver to any other country?
  14. Which payment options do you accept?
  15. How long do I have to return an item?

1. I am a new customer how do i get an account ?

No, you can checkout as a guest, but if you wish to create a free account there are some added benefits...

2. How do i change my email address ?

Sign in to your account and select 'Your Account Details'. You will then be able to update your email address from this page.

3. No confirmation email after placing an order ?

When an order is placed our system will automatically send a confirmation email to the address entered by you. If you have not received an email then please check your spam folder.

4. I have forgotten my password ?

If you have forgotten your password simply press the 'Forgot your password?' link on the 'Sign In' page.

5. How much does UK delivery cost, and how long does it take ?

Please refer to our Delivery page for more information. Click Here

6. My order has not arrived ?

If your product has not arrived after 7 days then please email us using the 'Contact Page' notifying us of your order number and name. We will try and track your item and update you as soon as possible.

7. How do i complain ?

On the rare occasion something may go wrong please feel free to contact us via the 'Contact Page' including the nature of the complaint, your name and order number. We will always try and work with you to resolve the situation to both parties satisfaction.

8. What is the returns and refund policy ?

LuxuriousLook accepts returns on the basis that the goods have been un-opened, un-used and are in a re-salable condition. For more details of the full terms please Click Here

9. I want my products delivered to a different address than my home (e.g. to a work address) ?

No problem, when checking out simply enter the address you want the products delivered to under the 'Delivery' column.

10. How do I return items I've bought online ?

Please contact us first so we know to expect the product back. We will then email you a returns label. Always quote your order number and reason for return.

11. Do you price match with online-only or mail order retailers ?

Due to the various different shopping channels available today we would only price match if we can. This is due to many products being available on places like Ebay and Amazon at highly discounted prices. Some companies are able to offer these big discounts as they may be end of line product ranges they no longer wish to stock and are just trying get back some of there costs.

12. What are the terms of your guarantees for electrical products?

If you purchase any electrical item from our store we will honour the guarantee which is normally 1 or 2 years depending on the brand. All products are still backed by the manufacturers guarantee so either way you are covered.

13. Do you deliver any country ?

No, at present we only deliver to UK addresses.

14. Which payment options do you accept ?

We accept many payment types ensuring your order can be placed as easily as possible. Click Here for payment types currently accepted.

15. How long do I have to return an item ?

We always hope at LuxuriousLook that you are pleased with your purchase, but sometimes we realize you may need to return an item for an exchange or refund, this is why we offer a 14 day money back guarantee on any un-used item purchased online.

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